Reseller Policy
Effective Date: 01 August 2025
Last Updated: 04 August 2025
Wizgiene is proud to partner with resellers across South Africa to ensure that our premium hygiene, cleaning, PPE, and plumbing products are accessible in every province, township, and region. Our Reseller Program is designed to offer competitive pricing, reliable delivery, and quality you can trust — backed by Mihloti Africa Holdings (Pty) Ltd.
By joining our Reseller Program, you agree to the following terms and conditions:
1. Reseller Eligibility
To qualify as an official Wizgiene reseller, you must:
Operate a registered business or informal trading enterprise
Be willing to purchase in bulk quantities (minimums apply)
Agree to comply with our brand guidelines and product standards
Complete a simple Reseller Application Form
Have a valid delivery address within South Africa
2. Minimum Order Quantities (MOQs)
All reseller orders must meet our MOQ threshold, which may vary per product (e.g., 100x1kg Pine Gel, 50L Drum Detergents, etc.)
Custom/bespoke orders (e.g., private label or white label) may have higher MOQs and longer lead times
3. Pricing & Discounts
Resellers receive wholesale pricing and tiered discounts based on order volume
Prices are exclusive of VAT and shipping
Pricing is subject to change, but resellers will be notified in advance
4. Payments
Orders must be paid in full before dispatch (strictly no credit unless otherwise agreed)
Payment options: EFT, card, or approved payment gateway on our site
Proof of payment must be sent to accounts@wizgiene.co.za for processing
5. Shipping & Delivery
Wizgiene delivers nationwide
Resellers may arrange their own couriers or opt for our courier network at a standard fee
Delivery timelines range from 2 to 7 business days, depending on location and volume
⚠️ Note: Wizgiene is not liable for delays caused by third-party courier services once dispatched.
6. Returns & Refunds
Returns are accepted only for damaged, incorrect, or defective items, reported within 48 hours of delivery
Resellers are responsible for return courier costs
Refunds or replacements will be processed once items are inspected and approved
We do not accept returns on used, opened, or custom-labeled stock
Refer to our full Refund & Return Policy for details.
7. Brand Representation & Repackaging
Resellers may not repackage or alter Wizgiene products unless under an approved private label agreement
Use of the Wizgiene brand, logo, and product images for advertising must be approved
Resellers must represent Wizgiene honestly and professionally
8. Termination of Reseller Status
Wizgiene reserves the right to suspend or terminate reseller privileges for:
Non-compliance with policy terms
Misuse of branding or misrepresentation of products
Consistent late payments or order cancellations
Abusive behavior toward staff or logistics providers
9. Support & Communication
We’re here to help you grow.
Resellers receive:
Access to product info sheets, price lists, and promotional material
Optional WhatsApp support group for quick updates and assistance
Priority access to new product launches, limited-time deals, and seasonal campaigns
Become a Wizgiene Reseller Today
To register, email resellers@wizgiene.co.za or complete the online application form on our website.
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