Refund & Return Policy
Effective Date: 01 August 2025
Last Updated: 04 August 2025
At Wizgiene, we take pride in the quality of our products and aim for 100% customer satisfaction. However, we understand that there may be instances where a return or refund is necessary. This policy outlines your rights and responsibilities when returning products purchased from our store.
1. Return Eligibility
Returns will be accepted under the following conditions:
Items must be unopened, unused, and in their original packaging
A return must be requested within 7 days of delivery
You must provide valid proof of purchase (invoice or receipt)
Products must be in resellable condition
We do not accept returns on:
Used or opened cleaning and hygiene products (due to safety & health regulations)
Custom or branded orders (bulk/reseller orders with labels or custom packaging)
Clearance or promotional sale items marked non-refundable
2. Refunds
Once your returned item is received and inspected, we’ll notify you regarding approval or rejection.
If approved:
Refunds are processed within 7 business days
You can choose a refund to your original payment method or store credit
Please note:
???? Shipping/courier fees are non-refundable unless the return is due to an error on our part (e.g., wrong or damaged product).
3. Courier & Return Shipping
Customers are responsible for all courier or return shipping costs. Wizgiene does not arrange collections unless it is a return due to our error.
If you require assistance, we can help organize a return courier and deduct the cost from your refund or credit.
4. Exchanges
We are happy to exchange any item that arrives damaged or defective, provided that:
You notify us within 48 hours of receiving the product
You provide clear photos of the item and its packaging
The product is returned to us for inspection
5. Bulk & Reseller Orders
Due to the nature of bulk sales, reseller returns are handled on a case-by-case basis. Customers are strongly encouraged to confirm quantities, labeling, and specs before placing large or customized orders.
Need Help?
For returns or refund queries, please contact:
???? returns@wizgiene.co.za
???? 012 7520 998
